\u0130\u015f s\u00fcreklili\u011fi kesinti y\u00f6netiminde, \u00f6nemli bir a\u015fama da kriz y\u00f6netimi a\u015famas\u0131d\u0131r. Organizasyonun b\u00fcy\u00fckl\u00fc\u011f\u00fcnden ba\u011f\u0131ms\u0131z olarak, kriz y\u00f6netimi, \u00fcst y\u00f6netimin i\u00e7inde derinlemesine yer ald\u0131\u011f\u0131, yer almak zorunda oldu\u011fu bir s\u00fcre\u00e7tir.<\/p>\n\n\n\n
Kriz y\u00f6netimini, y\u0131lda bir ya da iki kez yap\u0131lacak sim\u00fclasyonlarla\/testlerle etkin ve etkili bir \u015fekilde yapar hala gelmek imkans\u0131zd\u0131r. \u0130\u015fe yarar m\u0131? Elbette yarar. Ancak, s\u00fcrd\u00fcr\u00fclebilir bir kriz y\u00f6netim s\u00fcreci olu\u015fturmak, i\u015fletmek ve bu s\u00fcreci organizasyonun k\u00fclt\u00fcr\u00fcne yerle\u015ftirebilmek i\u00e7in, \u00fcst y\u00f6netimi, i\u015f s\u00fcreklili\u011fi kesintilerini online-realtime izler hale getirmek zorunday\u0131z. Bir hizmet kanal\u0131nda, bir \u00fcr\u00fcnde, bir s\u00fcre\u00e7te, ya\u015fanan kesintileri online-realtime g\u00f6r\u00fcn\u00fcr k\u0131lmal\u0131y\u0131z. Bu, \u00fcst y\u00f6netime tam ve do\u011fru bilgiyi zaman\u0131nda verebilme ve \u00fcst y\u00f6netimden zaman\u0131nda y\u00f6nlendirme ve destek alabilme imkan\u0131 sa\u011flayacak ve krizin en ba\u015f\u0131nda etkin ve etkili y\u00f6netilmesini sa\u011flayacakt\u0131r.<\/p>\n\n\n\n
Hangi bilgiler \u00fcst y\u00f6netimin izleme alan\u0131nda olmal\u0131? \u00d6ncelikle, organizasyona gelir getiren, cezai yapt\u0131r\u0131ma sebebiyet veren, itibar\u0131 olumsuz etkileyen bir hizmet kesintisi olay\u0131 (ger\u00e7ek sorunlar) izlenebilir olmal\u0131. Bunun i\u00e7in, bu olaylar\u0131n izlendi\u011fi ileti\u015fim kanallar\u0131 ve s\u00fcre\u00e7ler olu\u015fturmal\u0131. WhatsApp, Bip, Telegram, Teams, Zoom, IVR, mail ve benzeri bir veya birka\u00e7 ara\u00e7 \u00fczerinde kriz y\u00f6netim grubu olu\u015fturulmal\u0131, belirlenen olay tipleri 7\/24 bu gruplardan payla\u015f\u0131l\u0131r olmal\u0131d\u0131r.<\/p>\n\n\n\n
Bu sayede, \u00fcst y\u00f6netim ger\u00e7ek olaylar\u0131 g\u00f6rerek, ger\u00e7ek davran\u0131\u015flar sergileyebilecektir. Kriz y\u00f6netiminin \u00f6nemli bir a\u015famas\u0131 olan risk y\u00f6netimin etkinli\u011fini ve yeterlili\u011fini daha iyi sorgulayabilecektir. Hem kriz \u00f6ncesi haz\u0131rl\u0131klar\u0131n yeterlili\u011fi hem de kriz a\u015famas\u0131nda do\u011fru stratejilerin belirlenip uygulan\u0131p uygulanmad\u0131\u011f\u0131 g\u00f6r\u00fcn\u00fcr olacakt\u0131r. Bunu yapmad\u0131\u011f\u0131m\u0131z s\u00fcrece, ger\u00e7ek olaylarda kriz y\u00f6netiminde ba\u015far\u0131 sa\u011flamak pek m\u00fcmk\u00fcn de\u011fil.<\/p>\n\n\n\n
\u0130\u015f s\u00fcreklili\u011fi uzmanlar\u0131na iki temel soru:
1. \u00dcst y\u00f6netime sorunlar\u0131 g\u00f6sterecek cesaretimiz var m\u0131?
2. \u00dcst y\u00f6netimi i\u015fin i\u00e7ine katt\u0131\u011f\u0131m\u0131zda, soracaklar\u0131 sorulara cevap verme cesaretimiz ve yeterlili\u011fimiz var m\u0131?<\/p>\n\n\n\n
\u00dcs y\u00f6netime iki temel soru:
1. Ger\u00e7ek sorunlar\u0131 7\/24 izleme niyetiniz var m\u0131?
2. Risk ve strateji y\u00f6netimi yeteneklerinizin\/yetkinliklerinizin yeterlili\u011fini ve etkinli\u011fini ger\u00e7ekten g\u00f6rme niyetiniz var m\u0131?
Ben mi? Hepsine var\u0131m.<\/p>\n\n\n\n
\u0130\u015f s\u00fcreklili\u011fi uzmanlar\u0131, art\u0131k b\u0131rakal\u0131m y\u0131lda bir ya da iki kez test yap\u0131p sonu\u00e7lar\u0131 janjanl\u0131 raporlay\u0131p dosyalar\u0131 kenara koymay\u0131. \u00dcst y\u00f6netimi i\u015fin i\u00e7ine katal\u0131m, g\u00fcnl\u00fck rutin i\u015flerinden biri olsun. Kesinti bilgileri telefonunda, whatsApp, Bip, Telegram gruplar\u0131nda aks\u0131n. Teams, zoom toplant\u0131lar\u0131na \u00e7a\u011fr\u0131ls\u0131n.<\/p>\n\n\n\n
\u0130\u015f s\u00fcreklili\u011fi kriz y\u00f6netimi KPI’ i\u00e7erisinde, \u00fcst y\u00f6netim ka\u00e7 olayda varl\u0131k g\u00f6sterdi en \u00f6nemli g\u00f6sterge olsun.<\/p>\n\n\n\n
Ge\u00e7mi\u015fi anla\u2026 Gelece\u011fi d\u00fc\u015f\u00fcn\u2026 \u015eimdi harekete ge\u00e7\u2026<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0130\u015f s\u00fcreklili\u011fi kesinti y\u00f6netiminde, \u00f6nemli bir a\u015fama da kriz y\u00f6netimi a\u015famas\u0131d\u0131r. Organizasyonun b\u00fcy\u00fckl\u00fc\u011f\u00fcnden ba\u011f\u0131ms\u0131z olarak, kriz y\u00f6netimi, \u00fcst y\u00f6netimin i\u00e7inde derinlemesine yer ald\u0131\u011f\u0131, yer almak zorunda oldu\u011fu bir s\u00fcre\u00e7tir.<\/p>\n","protected":false},"author":2,"featured_media":4867,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-liderlik-programi"],"_links":{"self":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts\/2119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2119"}],"version-history":[{"count":3,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts\/2119\/revisions"}],"predecessor-version":[{"id":4860,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts\/2119\/revisions\/4860"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/media\/4867"}],"wp:attachment":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}