\u0130\u015f s\u00fcreklili\u011fi y\u00f6netimi \u00fczerine \u00e7ok\u00e7a \u00e7al\u0131\u015fmalar yap\u0131yoruz. Analizler, planlar, e\u011fitimler, testler ve daha nice \u00e7al\u0131\u015fmalar. Peki, ne kadar iyi bir i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131na \/ s\u00fcrecine sahibiz? Ve i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131n\u0131n \/ s\u00fcrecinin performans\u0131n\u0131 nas\u0131l \u00f6l\u00e7eriz \/ \u00f6l\u00e7ebiliriz?<\/p>\n\n\n\n
Bu konuda benim d\u00fc\u015f\u00fcncem \u015fu iki temel g\u00f6stergeyle, iyi bir i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131na \/ s\u00fcrecine sahip oldu\u011fumuzu anlayabiliriz ve \u00f6l\u00e7\u00fcmleyebiliriz:
1. Ger\u00e7ekle\u015fen i\u015f kesintilerinin RTO ve RPO de\u011ferleri i\u00e7erisinde y\u00f6netilme (kesintilerin giderilmesi) oran\u0131.
2. S\u00fcre\u00e7lerin \u00fcretebilirlik hizmet seviyesine uyum oran\u0131. Bunu i\u015f s\u00fcreklili\u011fi hizmet seviyesi olarak isimlendirebiliriz. Yani, belirlenen bir s\u00fcre \/ d\u00f6nem i\u00e7erisinde (genellikle bu s\u00fcre bir y\u0131ld\u0131r) ne kadar s\u00fcreyle s\u00fcrecin kesinti olmadan mal veya hizmet \u00fcretebilir olaca\u011f\u0131d\u0131r.<\/p>\n\n\n\n
Bunlar\u0131 bir \u00f6rnekle a\u00e7\u0131klayay\u0131m. Hepimizin kulland\u0131\u011f\u0131 mobil bankac\u0131l\u0131k \u00fcr\u00fcn\u00fcnde i\u015f s\u00fcreklili\u011finin performans\u0131n\u0131 bu iki g\u00f6stergeye g\u00f6re \u00f6l\u00e7elim.
1. Mobil bankac\u0131l\u0131k \u00fcr\u00fcn\u00fcne eri\u015fimde RTO s\u00fcresinin 2 saat oldu\u011funu varsayal\u0131m. Bir y\u0131l i\u00e7erisinde 12 kez eri\u015fimi sorunu ya\u015fand\u0131\u011f\u0131n\u0131 ve her bir sorunun da 1’er saatte \u00e7\u00f6z\u00fcld\u00fc\u011f\u00fcn\u00fc d\u00fc\u015f\u00fcnelim. Birinci performans g\u00f6stergesine g\u00f6re, RTO de\u011feri olan 2 saatin alt\u0131nda bir s\u00fcrede (1 saate) sorunlar \u00e7\u00f6z\u00fcld\u00fc\u011f\u00fc i\u00e7in ba\u015far\u0131l\u0131 bir i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131 \/ s\u00fcreci vard\u0131r.
2. Mobil bankac\u0131l\u0131k \u00fcr\u00fcn\u00fcn\u00fcn bir y\u0131l i\u00e7inde %99,9 oranda hizmet verebilir olmas\u0131n\u0131n hedeflendi\u011fini d\u00fc\u015f\u00fcnelim. Buna g\u00f6re mobil bankac\u0131l\u0131k \u00fcr\u00fcn\u00fc 24 saat x 365 g\u00fcn = 8760 saat \u00fcretebilir\/hizmet verebilir olma kapasitesine sahiptir. Hedeflenen %99,9 oran\u0131na g\u00f6re bir y\u0131l i\u00e7inde toplamda 9 saati a\u015fmayan kesinti olursa i\u015f s\u00fcreklili\u011fi hizmet seviyesi hedefi yakalanabilir. \u0130kinci performans g\u00f6stergesine g\u00f6re hedeflenen 9 saat olmas\u0131na ra\u011fmen toplam kesinti s\u00fcresi 12 adet kesinti x 1 saat= 12 saat toplam kesinti s\u00fcresi olarak ger\u00e7ekle\u015fip, hedeflenen 9 saati a\u015ft\u0131\u011f\u0131 i\u00e7in ba\u015far\u0131l\u0131 bir i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131 \/ s\u00fcreci yoktur.<\/p>\n\n\n\n
G\u00f6r\u00fcld\u00fc\u011f\u00fc \u00fczere, birinci g\u00f6sterge ve bak\u0131\u015f a\u00e7\u0131s\u0131na g\u00f6re ba\u015far\u0131l\u0131, ikici g\u00f6sterge ve bak\u0131\u015f a\u00e7\u0131s\u0131na g\u00f6re ba\u015far\u0131s\u0131z bir i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131 \/ s\u00fcreci bulunmaktad\u0131r.
Benim g\u00f6r\u00fc\u015f\u00fcme g\u00f6re, birinci g\u00f6sterge i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131 ve s\u00fcrecinin verimli olup olmad\u0131\u011f\u0131n\u0131 \u00f6\u00e7ler ve i\u00e7 ba\u015far\u0131 g\u00f6stergesidir, ikinci g\u00f6sterge ise i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131 ve s\u00fcrecinin etkin ve etkili olup olmad\u0131\u011f\u0131n\u0131 \u00f6l\u00e7er ve m\u00fc\u015fterinin sesini yans\u0131tan d\u0131\u015f ba\u015far\u0131 g\u00f6stergesidir.<\/p>\n\n\n\n
Bence, biz i\u015f s\u00fcreklili\u011fi uzmanlar\u0131 her iki g\u00f6stergeyi birlikte takip ederek i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131n\u0131n ve s\u00fcrecinin performans\u0131na de\u011ferlendirmeliyiz.<\/p>\n\n\n\n
Sizce, bu g\u00f6stergelerin d\u0131\u015f\u0131nda daha ba\u015fka neler i\u015f s\u00fcreklili\u011finin performans\u0131n\u0131 \u00f6l\u00e7mede kullan\u0131labilir.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0130\u015f s\u00fcreklili\u011fi y\u00f6netimi \u00fczerine \u00e7ok\u00e7a \u00e7al\u0131\u015fmalar yap\u0131yoruz. Analizler, planlar, e\u011fitimler, testler ve daha nice \u00e7al\u0131\u015fmalar. Peki, ne kadar iyi bir i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131na \/ s\u00fcrecine sahibiz? Ve i\u015f s\u00fcreklili\u011fi y\u00f6netim yap\u0131s\u0131n\u0131n \/ s\u00fcrecinin performans\u0131n\u0131 nas\u0131l \u00f6l\u00e7eriz \/ \u00f6l\u00e7ebiliriz?<\/p>\n","protected":false},"author":2,"featured_media":4872,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,1],"tags":[],"class_list":["post-381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finansal-dayaniklilik-programi","category-liderlik-programi"],"_links":{"self":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts\/381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=381"}],"version-history":[{"count":3,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts\/381\/revisions"}],"predecessor-version":[{"id":4858,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/posts\/381\/revisions\/4858"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=\/wp\/v2\/media\/4872"}],"wp:attachment":[{"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.resiliencein.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}